1. Who is selling to you
Procaffeinated is operated by The Black Circle Group Limited (United Kingdom). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
2. 30-day money-back guarantee
We offer a 30-day money-back guarantee on all paid Procaffeinated subscriptions and digital purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date.
3. How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund:
4. How refunds are issued
Approved refunds are returned to the original payment method by Paddle. Processing times depend on your bank or card issuer and typically take 5–10 business days.
5. Subscription cancellations
You may cancel a subscription at any time from your account or via the Paddle customer portal (paddle.net). After the 30-day window, cancellations stop future renewals but do not entitle you to a refund of fees already paid for the current billing period, unless required by law.
6. Statutory rights
Nothing in this policy affects your statutory consumer rights, including any rights you have under UK or EEA consumer law.